Matisse Footwear Reviews

"Matissefootwear.com" is an online platform that offers a wide range of footwear options for men and women. They sell various styles of shoes, boots, sandals, and sneakers. The website provides an easy-to-navigate interface for users to explore and purchase fashion-forward footwear products. Some of the popular products include Boots, Booties, Mules, Flats, Heels & Wedges, Sandals, and Sneakers. They also offer Accessories such as Bags, Sunhats, Sunglasses, Socks, and Boot Accessories. One of the popular products is the Matisse Lena Chunky Mule. They offer free ground shipping on all domestic orders over $75 before taxes within the continental US. Orders under $75 require a flat rate $10 shipping fee. For international orders, carrier rates are applied at checkout. Once an order is processed, it is shipped within three business days of their order date from Los Angeles, California.

Matisse Footwear accepts orders with Mastercard, Visa, American Express, Discover, Amazon Pay, PayPal, Afterpay, and Matisse Footwear gift cards. When an order is placed, the form of payment is authorized (not charged). This authorization ensures the funds for the order are available while the order prepares to ship. Once the order has shipped, the form of payment is charged. If the order is cancelled for any reason, the authorization is automatically removed from the account. The exact time frame for removal is determined by the card's issuing bank. If a credit card was declined, the information was entered incorrectly, or there are issues with the card, a new payment method should be tried and the card's issuing bank should be contacted for more information regarding the decline.

Matisse Footwear offers free returns and exchanges for all continental U.S. orders within 30 days of their shipping date. Any returns or exchanges after this period will not be accepted. For U.S. orders placed between November 12th and December 25th, there is an extended 60 day return period. International returns are accepted, but the customer is responsible for all shipping charges. Duties, fees & taxes are non-refundable. Items not eligible for return or exchange include items marked final sale, worn or used merchandise, gift cards, earrings, body jewelry, hair accessories, socks, and original shipping costs. Returns must be in unworn condition with original packaging, and sent back in an exterior, protective box. Returns sent back without original packaging are subject to a $5 restocking fee. The merchandise must be sent back within 14 days of when the return authorization was issued.

For shipping, Matisse Footwear offers free ground shipping on all domestic orders over $75 before taxes within the continental US. Orders under $75 require a flat rate $10 shipping fee. For international orders, carrier rates are applied at checkout. All orders are processed and shipped within three business days of their order date from Los Angeles, California.

Matisse Footwear's customer service can be reached at (877) 640-1700. The customer service hours are Monday – Friday 8:00 AM – 4:30 PM Pacific Time. For any questions or problems with your order, there is a form on the Matisse Footwear website that can be filled out for assistance. The team will get back to you shortly after the form is submitted. If you have any questions about your size before placing an order, you can email info@matissefootwear.com to consult with a customer service representative. The physical address for Matisse Footwear is 1550 E Franklin Ave, El Segundo, CA, 90245.